Privacy Policy

1. About This Privacy Policy

Flow Connect Hub Pty Ltd ("we", "us", or "our") is committed to safeguarding your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, store, use, and disclose personal information gathered through flowconnecthub.click, workshop inquiries, and laboratory enrollments.

2. Information We Collect

We collect personal information necessary to deliver educational services, process workshop bookings, and answer technical inquiries. This may include:

• Contact Details: Full name, email address, telephone number, and geographical location or farm region.
• Course & Technical Data: Selected workshops, current computing hardware setups, electrical experience, and questions submitted via forms.
• Transactional Records: Payment confirmations, invoices, and attendance logs (we do not store full credit card numbers on our servers).
• Technical Website Data: IP addresses, browser types, and anonymous usage analytics collected via cookies when enabled.

3. How We Use Personal Information

Your personal information is used exclusively for legitimate business and educational purposes, including:

• Confirming workshop registrations, workbench reservations, and cohort schedules.
• Conducting on-site electrical safety audits and delivering customized technical recommendations.
• Communicating important prerequisite safety notices, PPE requirements, or cohort updates.
• Responding to questions submitted through our contact channels within our 1 business day standard.
• Complying with Australian taxation, workplace health and safety (WHS), and corporate record-keeping laws.

4. Data Retention

We retain personal information only for as long as necessary to fulfill the educational purposes for which it was gathered, or as required by Australian statutory regulations (e.g., retaining financial transaction records for 7 years under Australian taxation law). Inactive inquiry correspondence is securely deleted after 24 months.

5. Disclosure and Third-Party Service Providers

We do not sell, rent, or trade your personal data to third-party marketers. We may share limited personal data with verified operational service providers under strict confidentiality agreements, such as:

• Secure cloud hosting and email transmission providers.
• Local catering partners in Dawson VIC for dietary requirements (first name and dietary notes only).
• Statutory bodies or regulatory authorities where required by Australian law.

6. International Data Transfers

Our primary systems and physical operations reside in Victoria, Australia. Where cloud infrastructure or communication tools utilize data centres located outside Australia, we take reasonable steps to ensure providers maintain security standards equivalent to the Australian Privacy Principles.

7. Your Privacy Rights

Under the Australian Privacy Principles, you have the right to:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request updates or corrections to incomplete or inaccurate personal data.
• Deletion: Request that your contact details be removed from our operational database, subject to legal record-retention requirements.

To exercise any of these rights, please contact our Privacy Officer using the details below.

8. Privacy Inquiries and Contact Details

Privacy Officer
Flow Connect Hub Pty Ltd
14 Willow Street, Dawson VIC 3858
Phone: 0412 583 741
Email: hello@flowconnecthub.click